we have found that sometimes changes in Windows operating system may cause license verification to stop working.

You have to follow these steps to delete preferences of WSClient++ and reactivate the software as mentioned below.

  1. Close your WSClient++
  2. Go to Windows Explorer
  3. Click on address bar, type %appdata%
  4. You will then see com.neurospeech.wsclient.* folders
  5. Delete all com.neurospeech.wsclient.* folders
  6. Restart your WSClient++ and reactivate it.

If you still face the problem, then please contact us at wsclient@neurospeech.com, we will have to reset your license in case if it still fails to activate it.

Share
Tagged with:
 

License Verification fails on Mac for WSClient++

On September 1, 2011, in News, by admin
0

We have found out that new Lion version of Mac OSX has some access rights issues with Preferences folder which causes WSClient++ to fail license verification.

You have to follow these steps to delete preferences of WSClient++ and reactivate the software once again as mentioned below.

  1. Close your WSClient++
  2. Go to Finder
  3. Click on menu Go
  4. Click on menu item Go to Folder
  5. Type “/Users/{YOURUSERNAME}/Library/Preferences”
  6. And find and delete all com.neurospeech.wsclient.* folders.
  7. Restart your WSClient++ and reactivate it.
Share
Tagged with: